About Us
Ruvsena is an online retail brand operated by Jilin Yuange Trading Co., Ltd. At Ruvsena, we aim to make online shopping straightforward by providing useful product information, clear purchasing terms, and accessible channels for customer inquiries.
Our Shopping Approach
We believe customers should have the information needed to make thoughtful purchasing decisions. Our website allows shoppers to review current product listings, descriptions, available options, prices, and checkout details before placing an order. Product selection and availability may change over time.
Clear Order Information
We want important details about buying online to be easy to find. Our Shipping Policy explains processing estimates, transit expectations, shipping fees, and delivery concerns. Our Return & Refund Policy describes eligible returns, refunds, exchanges, and the steps to contact support when a purchase does not go as expected.
Customer Support
Questions can arise before or after a purchase. Whether you need clarification about a product, assistance with an existing order, or information about a return, our customer support contact details are provided below. When writing about an order, including the order number can help us review the request.
Business Information
Store Name: Ruvsena
Website: https://ruvsena.com
Unified Social Credit Code (USCC): 91220105MAKLAQWJ75
Operating Company: Jilin Yuange Trading Co., Ltd.
Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun
Support Email: service@ruvsena.com
Contact Phone: +86 13929376548
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
The company address is the registered business address, not necessarily a customer service office, dispatch location, or return destination. For an eligible return, please contact support to obtain the applicable instructions and authorized return location.
Thank you for visiting Ruvsena.