Return & Refund Policy

We want Ruvsena customers to have clear information about returns, exchanges, and refunds. This policy applies to purchases made through https://ruvsena.com and does not reduce any mandatory consumer rights under applicable law.

1. Return Request Window

You may request a voluntary return for an eligible item within 30 calendar days after delivery. Contact service@ruvsena.com within this period to start the process. Do not ship an item back until you have received the appropriate instructions and return authorization.

2. Starting a Return

Please email us with your order number, the item you wish to return, and the reason for your request. For a defective, damaged, or incorrect item, include a description and photographs where practical. We will review the request and explain the applicable steps, including the authorized return destination if physical shipment is required. Retain your postage receipt and tracking information until the issue has been resolved.

3. Condition of Items

For a voluntary change-of-mind return, goods should generally be unused, in their received condition, and accompanied by their original accessories and packaging where reasonably possible. Customers may examine goods to the extent permitted by applicable law. These conditions do not limit remedies for goods that are defective, incorrectly described, damaged, or otherwise nonconforming.

4. Exceptions to Voluntary Returns

Certain goods may be excluded from change-of-mind returns when permitted by law, such as genuinely customized goods or particular hygiene-sensitive products after a protective seal has been removed. Any relevant product-specific exclusion should be disclosed before purchase. Statutory rights concerning faulty or incorrectly supplied products are not affected.

5. Voluntary Return Shipping

For a change-of-mind return, the customer generally pays the return-shipping costs unless applicable law requires otherwise or we agree to cover them. Please contact us before booking a return shipment so the correct instructions and destination can be provided.

6. Defective, Damaged, or Incorrect Goods

If an item is defective, damaged, incorrect, or fails to meet applicable legal requirements, contact us as soon as practical. We will cover reasonable applicable return costs or offer another remedy required by law. Depending on the circumstances and your rights, a remedy may include replacement, repair, refund, or another lawful solution.

7. Authorized Return Address

Our customer support team will provide the return address authorized for your request. The company registration address is not automatically a return destination. Sending goods to an unapproved address may delay handling of the return.

8. Inspection and Approval

Where a physical return is required, the item may be inspected after receipt. We will communicate the outcome and any applicable refund or exchange. If consumer law requires a refund without a return or provides a different process or timetable, that requirement takes priority.

9. Refund Method and Timing

Once a refund is approved, we will initiate payment to the original payment method within 10 business days after refund approval, unless a shorter deadline or different refund method is required by law. Your bank, card issuer, or payment provider may need additional time to post the credit. The initiation date may therefore differ from the date funds appear in your account.

10. Restocking Fees

We do not charge a restocking fee for approved returns. Any return postage that a customer must pay under this policy is separate from a restocking fee.

11. Exchanges

If you would like an exchange, contact support with your order number and the requested replacement. Exchanges are subject to product availability, the circumstances of the request, and mandatory rights. If a suitable exchange cannot be arranged, we will discuss the appropriate refund or other lawful remedy.

12. Order Cancellations

To request cancellation, email service@ruvsena.com promptly before dispatch. We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed after fulfillment or shipment. Once an order arrives, eligible returns can be requested under this policy.

13. Statutory Consumer Rights

Nothing in this policy limits rights to withdraw from a purchase, obtain a refund, receive a replacement, or exercise another remedy where required by applicable law. Any more favorable mandatory legal requirement takes precedence over the standard terms above.

14. Contact Information

Operating Company: Jilin Yuange Trading Co., Ltd.

Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun

Support Email: service@ruvsena.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)