Contact Us

Thank you for visiting Ruvsena. For questions about products, existing orders, shipping, delivery, returns, or refunds, please contact us using the details below. We aim to provide clear information and assistance throughout your shopping experience.

Customer Support

Website: https://ruvsena.com

Support Email: service@ruvsena.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

When writing to us about an order, include the order number, the email address used at checkout, and a brief description of your question. Please do not email full payment card numbers, account passwords, or other sensitive credentials.

Product and Order Questions

If you need clarification about a product's description or available options, provide the product name or a link to its listing. For orders already placed, we can help review the available order and delivery information. If you received tracking details, include the tracking number when asking about a shipment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or contains an incorrect item, contact us with your order number and a description of the problem. Photographs of the product and packaging may help us understand the situation and identify an appropriate solution in accordance with applicable law.

Returns and Refund Assistance

Please contact service@ruvsena.com before sending any item back. Tell us which item you wish to return and why. Where a return is authorized, we will provide the applicable instructions and the correct return destination. Do not send returns to the company's registered address unless our support team specifically gives you that address for your return.

Business Information

Store Name: Ruvsena

Unified Social Credit Code (USCC): 91220105MAKLAQWJ75

Operating Company: Jilin Yuange Trading Co., Ltd.

Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun