Privacy Policy

1. Introduction

This Privacy Policy explains how personal information may be handled when you visit Ruvsena at https://ruvsena.com, browse products, place orders, contact customer support, or use available account features. The designated operating company and business contact is Jilin Yuange Trading Co., Ltd. If you have a privacy question or wish to exercise a privacy right, contact service@ruvsena.com.

2. Categories of Information

Depending on how you interact with the store, we may collect your name, email address, telephone number, billing or delivery address, order details, purchase history, communications with support, and account information where accounts are available. Payment service providers may supply transaction status and limited payment-related details; customers should not send full payment card numbers or passwords by ordinary email.

Technical information may include IP address, browser or device characteristics, approximate location inferred from network information, session activity, pages viewed, and cookie or similar identifiers, to the extent that the website's technologies collect them.

3. Sources of Information

We may obtain information directly from you, automatically through website functions, and from providers involved in payments, order fulfillment, delivery, fraud prevention, and customer support.

4. How Information Is Used

Information may be used to operate the store, display products, manage accounts, process payments and orders, arrange delivery, handle cancellations and returns, provide support, maintain security, prevent fraud, comply with tax and accounting obligations, and improve website functionality. Marketing or advertising uses, where applicable, depend on the features in use, your choices, and applicable legal requirements.

5. Legal Grounds Where Required

Where privacy law requires a legal basis, the basis may include performing a contract, compliance with legal obligations, legitimate interests not overridden by individual rights, or consent for particular activities. Consent can be withdrawn where applicable without affecting processing already performed lawfully.

6. Shopify and Service Providers

Our store uses Shopify ecommerce technology. Shopify and relevant third-party providers may process information necessary for checkout, payments, delivery, communications, hosting, security, or customer service. The specific providers involved depend on the features and choices available in the store. Information disclosed to providers should be relevant to their services and handled under appropriate contractual and legal obligations.

7. Cookies and Similar Technologies

Cookies and similar tools may help maintain essential website functions, remember cart information and preferences, protect against abuse, measure website activity, and—where such features are enabled—support personalization or advertising. You may use browser settings and any available website privacy controls to manage these technologies. Blocking essential cookies may impair some website features. Where consent is required, optional technologies are subject to applicable consent requirements.

8. Marketing and Advertising Choices

If you receive promotional messages, you can use the unsubscribe instructions in the message or contact service@ruvsena.com. Transactional communications about an order may still be sent when necessary. Depending on enabled services, website interactions may be used for advertising measurement or disclosed to advertising partners. Some jurisdictions provide rights to opt out of sales, sharing, or targeted advertising involving personal information. You may use available privacy preference controls on our website or contact us to submit an applicable request.

9. Disclosure of Information

Personal information may be disclosed to ecommerce infrastructure, payment, fulfillment, shipping, communication, and security providers; professional advisers where appropriate; public authorities where legally required; and parties involved in a lawful business transaction subject to applicable protections. We do not ask customers to disclose sensitive payment credentials in public website areas.

10. International Processing

Information may be accessed or processed in countries other than the country where you reside because the store and its providers may operate across borders. Where required, appropriate legal mechanisms and safeguards will be applied to international transfers.

11. Data Retention

We retain information for as long as reasonably necessary for fulfilling orders, handling support requests, preventing fraud, maintaining required accounting or legal records, and other legitimate purposes. Retention periods vary with the type of information and applicable law. Information no longer required will be deleted, anonymized, or otherwise handled in accordance with legal obligations.

12. Security

We use reasonable organizational and technical measures to protect personal information against unauthorized access, misuse, or loss. Nevertheless, no online system or transmission method can guarantee absolute security. Please keep account credentials private and avoid sending sensitive information over unsecured channels.

13. Your Rights

Depending on your location, you may have rights to access, correct, delete, obtain a copy of, or restrict the processing of personal information; object to certain processing; withdraw consent; and opt out of certain advertising-related disclosures. You may also have the right to appeal eligible decisions or complain to a supervisory authority. Send requests to service@ruvsena.com. We may need to confirm identity before fulfilling a request and will respond according to applicable law.

14. Children's Privacy

Our website is intended for general shopping and is not directed at children below the age at which they can independently consent to relevant processing under applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

15. Third-Party Links

Our website may include links to independently operated websites. Those parties control their own content and privacy practices. Please review the relevant privacy notices before submitting information to them.

16. Changes to This Policy

We may update this Privacy Policy to reflect operational changes or legal requirements. The version displayed on our website describes the applicable notice, and additional notice will be given where required by law.

17. Contact Information

Operating Company: Jilin Yuange Trading Co., Ltd.

Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun

Support Email: service@ruvsena.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)