Shipping Policy

This Shipping Policy explains the order-processing and delivery arrangements for purchases through https://ruvsena.com. All delivery estimates are subject to applicable consumer rights and the terms shown at checkout.

1. Delivery Destinations

Shipping is offered only to destinations for which a delivery option is available at checkout. Enter your complete destination address to review the shipping methods available for your order. We do not guarantee delivery to every country or region.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation. Processing includes preparing an order for dispatch and is separate from carrier transit time. Business days exclude weekends and applicable public holidays. Additional verification or an unexpected availability issue may extend processing, in which case we will make reasonable efforts to communicate relevant changes.

3. Estimated Transit Time

Once dispatched, an order has an estimated transit time of 7–15 business days. This is an estimate rather than a guaranteed delivery date. Total time to delivery includes processing time plus shipping transit and may vary because of carrier service, destination, customs procedures, weather, or other events outside our reasonable control.

4. Shipping Charges

Available shipping methods and applicable charges are shown during checkout before you submit payment. Fees may depend on the destination, method, and order characteristics. Any shipping discount or free-shipping promotion applies only when its conditions are displayed and met for your purchase.

5. Order Tracking

Where tracking is available, we will provide shipment information through the contact details associated with your order or the order-status facilities. Tracking may take time to activate after dispatch. If updates are missing or a shipment appears unusually delayed, contact us with your order number.

6. Customs and Import Taxes

International shipments may be reviewed by customs authorities and may incur import duties, taxes, or clearance charges. Amounts collected by the store appear at checkout. Responsibility for other charges depends on local law and the shipping terms disclosed when you order. Contact us before purchasing if you need clarification about the displayed shipping conditions.

7. Correct Delivery Information

Please check your address, postal code, email, and telephone number before placing an order. If you notice an error, contact service@ruvsena.com promptly. We will try to help, but changes cannot be guaranteed after dispatch. Any return or reshipment expenses arising from an incorrect address will be reviewed under the circumstances and applicable consumer law.

8. Delays and Delivery Problems

If an order is significantly delayed, missing, delivered damaged, or contains the wrong item, email us with your order number, tracking information where available, and a description of the problem. Photographs may assist our review of damage or incorrect items. We will work toward a lawful resolution, which may include replacement, refund, or another applicable remedy.

9. Cancellations

You may request cancellation before dispatch. We will try to accommodate the request, but cancellation cannot always be guaranteed after fulfillment begins. After shipment or delivery, return eligibility is governed by our Return & Refund Policy and applicable law.

10. Returns and Return Destinations

Please contact our support team before returning merchandise. We will supply an authorized return address when a return is approved and shipment is required. The company's registered address is not automatically a returns warehouse and should not be used unless specifically identified in your return instructions.

11. Contact Information

Operating Company: Jilin Yuange Trading Co., Ltd.

Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun

Support Email: service@ruvsena.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)