Terms of Service
1. Overview
Welcome to Ruvsena. These Terms of Service apply to your access to and use of https://ruvsena.com, including browsing products, placing orders, and using the store's customer-facing services. The operating company designated for the store is Jilin Yuange Trading Co., Ltd. By using the website, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms restricts mandatory consumer rights.
2. Eligibility and Accounts
You must have the legal capacity to make a purchase in your jurisdiction or obtain the involvement or authorization of a parent or legal guardian where required. Please provide accurate contact, billing, shipping, and account information. If you use an account, you are responsible for protecting your credentials and informing us if you suspect unauthorized use.
3. Product Information
We aim to provide accurate descriptions, product photographs, specifications, variations, prices, and availability information. Images and colors can appear different because of lighting or screen settings. Information may be corrected when an error is identified. If a material error affects your order, we may contact you to agree on a correction or cancel the affected order and refund any payment collected, consistent with applicable law.
4. Orders and Acceptance
Submitting an order is an offer to purchase the selected goods. An automated acknowledgement that we have received your order does not necessarily constitute final acceptance. We may decline or cancel an order for legitimate reasons, such as unavailability, suspected fraud, an obvious pricing mistake, or a delivery restriction. If we cancel an order after receiving payment, we will arrange the appropriate refund.
5. Pricing, Taxes, and Payment
Product prices, available payment methods, shipping charges, and taxes collected by the store are shown during checkout before you confirm the purchase. Additional import duties or local charges may depend on the destination, the checkout disclosures, and applicable law. Payments are handled using the methods made available at checkout. Never send complete payment card details by ordinary email.
6. Processing and Shipping
Our standard order processing estimate is 1–3 business days after successful payment confirmation. Estimated transit is 7–15 business days after dispatch. These are separate periods, and transit is not a guaranteed delivery date. Available shipping destinations, methods, and fees are determined by checkout. See our Shipping Policy for further information.
7. Cancellations
Contact service@ruvsena.com as soon as possible if you wish to cancel an order. We will try to accommodate requests received before dispatch, but cancellation may not be possible once fulfillment has progressed or an item has shipped. After delivery, eligible returns are handled under our Return & Refund Policy and applicable law.
8. Returns, Exchanges, and Refunds
Eligible customers may request a return within 30 calendar days after delivery. A return must follow the applicable authorization procedure. Approved refunds are initiated to the original payment method within 10 business days after refund approval, unless a shorter legal deadline applies. Payment providers may need additional time to credit the account. We do not charge a restocking fee. Exchanges depend on availability and applicable consumer rights.
9. Acceptable Use
You must not misuse the website, engage in fraudulent transactions, interfere with its security or operation, introduce malicious software, or access systems without permission. We may take reasonable steps to protect the site and its users, subject to applicable law.
10. Intellectual Property
Website text, imagery, branding, and other protected content remain the property of their respective rights holders. You may use the site for lawful personal shopping and other uses permitted by law. No additional commercial rights are granted without authorization.
11. Third-Party Services
Our online store may rely on Shopify and third-party service providers for ecommerce functions, payments, delivery, security, and communications. Independent services and linked websites may have separate terms and privacy notices. Their involvement does not remove our responsibilities as a seller under applicable law.
12. Privacy
Our Privacy Policy describes the personal information that may be processed when you visit the store, make purchases, or contact us, together with applicable rights and choices.
13. Liability and Consumer Protections
We make reasonable efforts to keep the website accurate and functional but cannot guarantee uninterrupted access. Any limitations of liability apply only to the extent permitted by law. These Terms do not exclude responsibility for fraud, willful misconduct, or any other liability that cannot be excluded, nor do they remove mandatory remedies for defective, damaged, misdescribed, or nonconforming goods.
14. Changes to These Terms
We may revise these Terms when our operations or legal requirements change. Updates will be posted on the website. Rights relating to existing orders will be respected in accordance with the terms applicable to those orders and mandatory law.
15. Contact Information
Operating Company: Jilin Yuange Trading Co., Ltd.
Company Address: Room 505, No. 10 Residential Building, Gear Factory, West of Guangde Street and South of Dongrong Avenue, Erdao District, Changchun
Support Email: service@ruvsena.com
Contact Phone: +86 13929376548
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)